CLIENTS

Link to clients of the Cruise Insider and review evalutation from participants.

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AALBORG, DENMARK

Having used the Cruise Insider services every year, in ever expanding capacities, since 2015, I can confidently say that he has fully met our expectations for creating and developing an educational program, customized to Aalborg needs and potential, that produces the best cruise guides of the Baltic region – a fact attested by 2017 season-end feedback from one of our frequent luxury line visitors, showing Aalborg guides with the highest average ratings of all Baltic destinations. We highly recommend him for destinations who want to develop their cruise potential.

Lars Bech, Cruise Manager, VisitAalborg

PARTICIPANT EVALUATION

Cruise Guide Development Aalborg

Great

Excellent

Overall rating of Cruise Insider cruise guide development

'Excellent – pure and simple!'

‘Exciting and informative! Great energy and humor!’

'Great with all the small groups and teamwork this year!'

 

'Great presentation, wonderful use of powerpoint … all very useful'

 

‘The guides in Aalborg have the best foundation with your education’

'A few more chances to present a story ... would be great, but all in all great!'

'Really good with people engaging and participating in the end of every session! You are getting better every year!'

'Great beginning (Hawaiian outfit etc), good examples and clear ‘principles’, great performance alltogether!'

 

BERGEN, NORWAY

'Put shortly, your lectures opened up an entire new world for me

and I now know what perspective to bring with me to work'

Participant, 2016 Workshop

PARTICIPANT EVALUATION

Cruise Hospitality Guide Training Bergen

'very useful and interesting!'

'captivated from the beginning till the end'

'Jacob - quick, funny, informative, efficient! great workshop!'

'encouraged to engage and create communication and interaction'

'very informative and the information was interesting and well-presented'

'workshop definitely exceeded my expectations, it was a very informative day'​

You were great throughout the day! I felt like I was taken seriously and I also felt very welcome'

Great

Excellent

Rating of Cruise Insider Hospitality Guide training 

 

SKAGEN, DENMARK

Our guides have benefited greatly from the input provided by the cruise insider and have used their new skills when guiding for our cruise guests. We definitely recommend hiring the Cruise Insider, for guide education purposes as well as for the ‘education’ of local stakeholders because of his vast and multi-faceted industry knowledge

Anne Sofie Rønne Jensen, Cruise Manager, Cruise Skagen Network

PARTICIPANT EVALUATION

Cruise Guide Development Skagen

Great

Excellent

Overall rating of Cruise Insider cruise guide development

'Great inspiration to build on'

'Informative in a great and entertaining way'

'Great information for our calls. Very relevant!'

'Very interesting. I was enriched and entertained!'

'Very exciting and interesting presentation. Skilled speaker'

'A clear winner. Very informative and simultaneously very entertaining' 

'Excellent presentation. Great to hear about the beginning of the cruise industry. Well versed in his material and an engaging speaker '

'Exciting to hear the story of cruising, the development of the  industry, the cruise lines, markets and so on'

 

FREDERICIA, DENMARK

We hired Jacob to head the training of our guides in Fredericia because we wanted to raise the overall standard of our guide team and become one of Denmark’s top providers of high quality guided tours. After our first season together, I can only say that we did the right thing. Through a customised programme, designed in partnership with us, Jacob has provided our guide team with the necessary skills to give our guests the best possible experiences while visiting our destination. Our guides have had a fantastic season and we are confident that we are on the right track.

Helle Rosborg Black, Cruise Coordinator, Visit Fredericia

'Excellent as always'


'A very fine and valuable session'


'Exciting, very knowledgeable, great communicator'

 

'As previously: great information, well-prepared presenter'

 

'You are drawing us / the audience into your universe! Super!' 


'Deep and very detailed knowledge about priorities and behavior of cruise guests which is very useful in planning local guides tours'


'Thank you, Jacob, you have given me confidence now and I just have to learn my history'

PARTICIPANT EVALUATION

Cruise Guide Development Fredericia

Good

Overall rating of Cruise Insider cruise guide development

Great

Excellent

 

COPENHAGEN, DENMARK

'Fantastic – interesting, funny, and really bloody helpful'

(Enthusiastic) participant, 2019 Storytelling class

PARTICIPANT EVALUATION

Cruise Guide Development Copenhagen

Great

Excellent

Overall rating of Cruise Insider cruise guide development

Good

'Thanks a lot for all the tips! I really enjoyed the workshop!'
 

'The part about strong endings and starts

was especially valuable to me!'
 

'It is a great workshop, time went flying

and I found it really relevant. Thanks a lot!'
 

'It was amazing! It not only improved ourselves as guides, but also helps us on personal growth, with abilities to be used in any job in the future. Thanks'

' Jacob was really goodI felt like he had the right kind of approach to the training.  Would totally like to have more trainings with him!'

 

AARHUS, DENMARK

'Great insights on the industry, and new ideas and skills on storytelling. Jacob delivered a course to be filled with lots of necessary

information for our cruise guides in Aarhus. It was professionally presented with passion, humor and experience.

We highly recommend The Cruise Insider!' 

Rasmus Svane, Cruise Manager, Visit Aarhus

'Well done – very informative'
 

'Very well organized and informational'
 

'Very professional, good English, entertaining, top marks
Also useful as a refresher and follow up as an experienced guide'

 

'Super! Prepared for the next season. Thanks,

looking forward to next time.'
 

'Good presentation skills, talks clear and understandably.

Very knowledgeable, Great English skills'
 

'The experience speaks for itself. I enjoyed the presentation,

the information, the funny, the video.' 
 

'I think it was a very good session and I’m looking forward

to the 2nd session the 26th March'

PARTICIPANT EVALUATION

Cruise Guide Development Aarhus

Great

Excellent

Overall rating of Cruise Insider cruise guide development

 

BORNHOLM, DENMARK

'Statement being composed at this very minute!' 

Client

Exciting stories and facts

A super course, lively, varied and well presented! 

Etertaining - surprisingly (as expectations were not high) 

 
Good format with the historical framing and videos as well as entertaining photos.

Lots of new knowledge to use in my business. Plenty of tricks transferable from the cruise experience to my store. 

Really exciting and well-planned course fromr start to finish. Gained a super overview of the cruise industry and motivation to work on this customer segment. Thanks a lot
 

PARTICIPANT EVALUATION

Network orientation Bornholm

Great

Excellent

Good

Adequate

Overall rating of Cruise Insider cruise network orientation

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